Privacy Policy

Trance Shop Israel is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and the Israeli Privacy Protection Law.

1. Data We Collect

We collect information you provide directly, such as your name, email address, and payment details when you register or make a purchase. We also automatically collect certain technical data including your IP address, browser type, and pages visited, which helps us maintain and improve the platform.

2. How We Use Your Data

We use your data to process purchases and deliver digital content, send order confirmations and event tickets, provide customer support, send marketing communications (with your consent), prevent fraud, and improve our platform. We do not sell your personal data to third parties.

3. Cookies

We use essential cookies to keep you logged in and process payments. We also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of the platform.

4. Third-Party Services

We use PayPal to process payments — your payment information is handled directly by PayPal and is subject to their privacy policy. We use Resend to send transactional emails, and Cloudflare for security and content delivery. Each of these providers has their own data protection policies and processes data in accordance with applicable law.

5. Data Retention

We retain your account data for as long as your account is active. Purchase and order records are kept for a minimum of seven years as required by Israeli tax law. You may request deletion of your account at any time; we will remove your personal data within 30 days, subject to any legal retention obligations.

6. Your Rights

Under GDPR and Israeli privacy law, you have the right to access, rectify, or erase your personal data; to restrict or object to processing; and to data portability. You also have the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details below.

7. Contact for Data Requests

For any privacy-related requests or questions, please email us at privacy@trance-shop.co.il or use the contact form on our website. We will respond within 30 days.